Shipping policy

First-class customer service is our number one goal, that includes receiving your order in a timely manner! Orders are packed and shipped during business days only (Monday - Friday) and are shipped within 3 -5 business days from the order confirmation date, unless one of your items is a made to order product, or if it is out-of-stock and requires us to order it. If the item is out-of-stock or we need to order it, we will contact you via email or telephone to discuss the production time with you.

*If we do not have an item in stock and need to order it from any of our European vendors, please expect a longer delay in shipping. Once again, we will contact you to discuss shipping times.

*During the peak season, it may take longer than usual. 

WE DO NOT SHIP TO PO BOX ADDRESS

Refused Shipments

Refused shipments are subject to a 20% restocking fee and the customer will be responsible for all shipping costs. Ohema Manor, accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us, then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.

PayPal

If you make your purchase using PayPal or PayPal Express, we will begin to process your order only AFTER we receive payment through PayPal. If there is a hold on payment, then your order will not be processed or shipped until funds are released and paid to Ohema Manor.

All Sale Items Are Final!